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FAQs

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Product

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Regino.

All our products are new and unused.

Payment

Prices on Regino are not negotiable. For the best offers and promotions check our homepage and also follow us on social media.

There are no hidden costs or charges when you order from Regino. All costs are 100% visible at the end of the checkout process.

Shipping

Yes our delivery agent will contact you to confirm your availability and exact location. Also we will send you an email with details of the delivery agent when your package is out for delivery. You can also pickup at our designated locations.

You must refuse to accept the delivery of an open package, as we will not accept returns of unsealed packages.
We sincerely apologize for any inconvenience caused. Please contact us here so that we can sort things out.

Yes, we offer international services. 

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Order & Returns

To place an order, follow the steps below:

  1. Search for an item using the search bar.
  2. Add it to your cart.
  3. Then pay at checkout.

Need help placing an order? Call: +234812 308 4433

We’ll send you an email once your order has been confirmed. You can check the status of your order anytime by following the simple steps below: Log in to your Regino account Click on My Account in the top right corner of the Regino homepage (Your name will appear here if you’re logged in) Click on Orders in the drop-down menu Click on SEE DETAILS to the right of the item This will show the status of your product

You can check the status of your order anytime by following the simple steps below: Log in to your Regino account Click on My Account in the top right corner of the Jumia homepage (Your name will appear here if you’re logged in) Click on Orders in the drop-down menu Click on SEE DETAILS to the right of the item

You can now manage your orders online through My Orders section and request for cancellation return track your order and much more. However cancellation is possible only before your order is Shipped. Once the order is Shipped we cannot cancel anymore.