Frequently Asked Questions
PRODUCT
Are all products on Regino original and genuine?
Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Regino.
Are all products on Regino new and unused?
All our products are new and unused.
PAYMENT
Are prices on Regino negotiable?
Prices on Regino are not negotiable. For the best offers and promotions check our homepage and also follow us on social media.
Are there any hidden costs or charges if I order from Regino?
There are no hidden costs or charges when you order from Regino. All costs are 100% visible at the end of the checkout process.
SHIPPING
Will somebody contact me before delivering the package to my location?
Yes our delivery agent will contact you to confirm your availability and exact location. Also we will send you an email with details of the delivery agent when your package is out for delivery.
You can also pickup at our designated locations.
I found the package open and the seal broken on delivery. What should I do now?
You must refuse to accept the delivery of an open package as we will not accept returns of unsealed packages.
I have a complaint against the delivery agent who came to deliver my order. What should I do?
We sincerely apologize for any inconvenience caused. Please contact us here so that we can sort things out.
Does Regino deliver abroad?
Yes, we offer international services.
I received something I didn't order. What now?
Oops! We apologise for this error. quickly contact us for desired resolve solution dialogue.
Order & Returns
How do I place an Order?
To place an order follow the steps below:
1. Search for an item using the search bar.
2. Add to your cart.
3. Then pay at checkout.
Need help placing an order? Call: +234812 308 4433
1. Search for an item using the search bar.
2. Add to your cart.
3. Then pay at checkout.
Need help placing an order? Call: +234812 308 4433
How do I know if my order has been confirmed?
We'll send you an email once your order has been confirmed. You can check the status of your order anytime by following the simple steps below:
Log in to your Regino account
Click on My Account in the top right corner of the Regino homepage (Your name will appear here if you're logged in)
Click on Orders in the drop-down menu
Click on SEE DETAILS to the right of the item
This will show the status of your product
How can I track my order?
You can check the status of your order anytime by following the simple steps below:
Log in to your Regino account
Click on My Account in the top right corner of the Jumia homepage (Your name will appear here if you're logged in)
Click on Orders in the drop-down menu
Click on SEE DETAILS to the right of the item
How do I cancel my order?
You can now manage your orders online through My Orders section and request for cancellation return track your order and much more. However cancellation is possible only before your order is Shipped. Once the order is Shipped we cannot cancel anymore.